Q: Where is the COA serial number located?
A: The Certificate of Authenticity can be found on a sticker that is generally located on the back or bottom of a PC. The sticker contains two different sets of numbers – the first is a 25 character product key and the second is the COA serial number. The COA serial number is what is required for this program. It generally appears under a bar code which is located beneath the product key, and begins with “000”.
Q: I don’t have, or can’t find, the COA what else can I do?
A: You can enter the Product ID if a COA is not available. To find the Product ID in Windows XP Professional, click Start, click My Computer, and then click View system information from the left side of the window. In the System Properties dialog box that appears, your Product ID, or “PID,” will be the 20-digit number located under Registered to.
Q: I received an “Invalid COA” message and cannot submit my order, what can I do?
A: First, please ensure that you are entering the correct value into the COA serial number field. The COA serial number is located on a sticker that is generally attached to the back or undercarriage of your computer. The COA serial number is located under the 25 character product key, and begins with “000”.
If you follow the above instructions and still receive an error, please enter the Product ID instead. To find the Product ID in Windows XP Professional, click Start, click My Computer, and then click View system information from the left side of the window. In the System Properties dialog box that appears, your Product ID, or “PID,” will be the 20-digit number located under Registered to.
Q: I entered a COA and Product ID and neither is valid, what else can I do?
A: Verify the software you want to exchange is included in the Technology Advancement Software. If the software you have to exchange is included then verify the software was acquired between March 31, 2003 and June 30, 2005.
Q: Can I order my Technology Advancement Software from this site if the Product ID contains the letters “OEM”?
A: Yes you may, however, Microsoft recommends that you visit your PC manufacturer’s web site to determine if they are supporting the program first. If your OEM supports the program, they will have a “custom” version of the exchange program which will provide you with the appropriate drivers and software for your computer.
Q: After entering my COA, I received a “DupeCOA” message. What should I do?
A: Please send an email to email@example.com and specify the error message received and the COA that you entered.
Q: Do I need to specify the 25 digit product key in the order process?
A: No, the 25 digit product key is not used in the Technology Advancement Program.
Q: How do I check on my order status?
A: You will receive an order confirmation email once soon after your order is placed and soon after your order is shipped. If you have any order, shipping, or billing-related questions please email firstname.lastname@example.org.
Q: When will I receive my Technology Advancement Software after ordering?
A: Due to large demand, it will take about 4-6 weeks after ordering to receive your shipment.